Octocom

Overview of Octocom

Octocom integrates with a variety of eCommerce tools to enhance both the merchant and customer experience. This seamless integration ensures that businesses can leverage Octocom’s capabilities without disrupting their existing workflows.

Key Features of Octocom

• 24/7 Customer Support : Octocom chatbots offer round-the-clock support, handling up to 90% of support tickets automatically. This includes order tracking, returns and refunds, and complaints handling, thereby reducing costs and improving efficiency.

• Shopping Consultant : The chatbots act as personal shopping consultants, making it easier for customers to find and choose the right products. They offer product recommendations, handle product inquiries, and facilitate product comparisons.

• Intelligent Upselling : With AI-powered upselling techniques such as smart bundling and historical upselling, Octocom engages customers with personalized messages triggered by specific actions, aiming to increase the average order value.